Sources of support

Sources of external support

Free, private and confidential services to discuss any worries or concerns

Childline

www.childline.org.uk
0800 1111

Samaritans

www.samaritans.org.uk
116 123

jo@samaritans.org


Police

999 Emergency calls
101 Non-emergency calls
www.west-midlands.police.uk/contact-us


Children’s services

0121 303 1888
Emergency out-of-hours: 0121 675 4806
www.birminghamchildrenstrust.co.uk


Mental health

Forward Thinking Birmingham

0300 300 0099
www.forwardthinkingbirmingham.org.uk

Pause drop-in service

21 Digbeth, Birmingham
www.forwardthinkingbirmingham.org.uk/services/13-pause

Young Minds Charity

www.youngminds.org.uk
Crisis Messenger Text YM to 85258
Parents Helpline 0808 802 5544


Foodbanks

Aston and Nechells Foodbank

07382 13621 (or 0121 359 0801)
info@astonnechells.foodbank.org.uk
wwww.astonnechells.foodbank.org.uk

Birmingham Central Foodbank

0121 236 2997
info@birminghamcentral.foodbank.org.uk
www.birminghamcentral.foodbank.org.uk


Sources of academy support

Please note that these sources of support are not monitored at all times, for emergency/urgent assistance please refer to the sources of external support.

Safeguarding

Safeguarding email address

For any concerns around safeguarding please email: safeguarding@heartlands-academy.org.uk to share your concern with our safeguarding team.
Please include your contact details to help us assist you.


Student concerns

TooToot

https://birminghamheartlands.tootoot.co.uk/login
All students have a username and password.
This message will be sent straight to our safeguarding team.
Students can also send emails to: safeguarding@heartlands-academy.org.uk


Academy website

Specific safeguarding information

There is information and different links for specific safeguarding issues on our academy website under ‘safeguarding our students’
https://heartlandsacademy.e-act.org.uk/student-support/safeguarding-our-students


General enquiries

For enquires not relating to safeguarding please contact us on:
Heartlands.enquiry@e-act.org.uk


Please also note that you can telephone Heartlands Academy on 0121 464 3931.

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