Sources of support

Sources of external support

Free, private and confidential services to discuss any worries or concerns

0800 1111

116 123


999 Emergency calls
101 Non-emergency calls

Children’s services

0121 303 1888
Emergency out-of-hours: 0121 675 4806

Mental health

Forward Thinking Birmingham

0300 300 0099

Pause drop-in service

21 Digbeth, Birmingham

Young Minds Charity
Crisis Messenger Text YM to 85258
Parents Helpline 0808 802 5544


Aston and Nechells Foodbank

07382 13621 (or 0121 359 0801)

Birmingham Central Foodbank

0121 236 2997

Sources of academy support

Please note that these sources of support are not monitored at all times, for emergency/urgent assistance please refer to the sources of external support.


Safeguarding email address

For any concerns around safeguarding please email: to share your concern with our safeguarding team.
Please include your contact details to help us assist you.

Student concerns

All students have a username and password.
This message will be sent straight to our safeguarding team.
Students can also send emails to:

Academy website

Specific safeguarding information

There is information and different links for specific safeguarding issues on our academy website under ‘safeguarding our students’

General enquiries

For enquires not relating to safeguarding please contact us on:

Please also note that you can telephone Heartlands Academy on 0121 464 3931.

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